collaborative-communication

  • Collaborative Communication

    VN34-QSC-CCO-3Z6D

    Access Course

About this Course

This is a VNI course, equivalent to 4 CPD points.

 

This course is eligible for external CPD recognition, carrying 4 CPD points. Scholars are solely responsible for verifying the transferability of these points with their individual specialist associations or statutory bodies. You must submit your certificate and course curriculum to your professional institution for review and approval. Acceptance of these notional hours or point-bearing equivalencies remains at the sole discretion of your respective professional institutions.



Effective meetings begin with careful planning and end with clear, accurate documentation. This course equips you with the practical competencies to prepare professional meeting agendas, record meaningful meeting minutes, and manage meeting documentation confidently. 


You will learn how to identify and organise agenda matters, structure meetings logically, apply active listening techniques while taking minutes, and produce concise records that accurately capture decisions, actions, and responsibilities. Whether you support meetings as an administrator, secretary, supervisor, or team member, this course will help you contribute to productive meetings, strengthen communication, improve accountability, and ensure that meeting outcomes are documented and followed up effectively.

Learning Outcomes

Upon completing the course, you will be able to:
  1. Explain the purpose, advantages, and key components of well structured meeting agendas and meeting minutes.
  2. Identify, organise, and prioritise agenda matters to produce meeting agendas that follow a logical and systematic order.
  3. Prepare meeting agendas in the required format and distribute them within the appropriate time frames to support effective meeting preparation.
  4. Apply appropriate methods and techniques to take accurate, concise, and well organised meeting minutes that reflect discussions, decisions, and action items.
  5. Identify the resources, participants, and distribution methods required to prepare, produce, and circulate meeting documentation effectively.
  6. Produce, review, and distribute meeting minutes that accurately reflect the proceedings, maintain confidentiality where required, and promote accountability and timely follow up on agreed actions.

Course Curriculum

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Trainers List

What Our Customers Say

This course gave me the confidence to prepare professional meeting agendas and record accurate minutes. The practical guidance on organising meetings and documenting decisions has improved the way I support my team.

Office Administrator Sarie Miller

I now understand how to structure agendas, capture key decisions, and record action items without trying to write down every discussion. The course was practical, well organised, and immediately applicable in my workplace.

Executive Assistant Gerhard Beukes

Learning how to prepare agendas, identify the right meeting participants, and distribute minutes promptly has made our project meetings much more productive. I use the techniques from this course every week.

Project Coordinator Alicia Gouwer

The sections on minute taking, and follow up actions were particularly valuable. I can now ensure that meeting outcomes are documented clearly and that responsibilities are communicated effectively to everyone involved.

Operations Supervisor Thabo Naidoo

Frequently Asked Questions & Aswers

You will learn how to prepare professional meeting agendas, identify and organise agenda matters, take accurate meeting minutes, apply active listening techniques, and produce and distribute meeting documentation in the correct format and within the required time frames.

The course starts with the fundamentals of meeting agendas and minutes before progressing to practical techniques for recording discussions, decisions, action items, and responsibilities accurately.

You will explore the purpose and use of verbatim, narrative, resolution, and action minutes, and learn when each type is appropriate in different workplace situations.

The course explains how to identify sources of agenda matters, arrange agenda items in a logical and systematic order, prepare agendas using a standard format, and distribute them to participants before meetings.

You will learn how to produce, review, approve, and distribute agendas and meeting minutes using appropriate distribution methods while maintaining confidentiality and ensuring timely follow up on meeting actions.